Refund Policy

Our approach is simple: you should never have to buy blind. Every product Foljare sells can be tested on a free 14-day trial with the full plugin unlocked — no card required — and the live demo shows exactly what you're getting. This policy covers what happens if something still goes wrong after a purchase.

1. Try before you buy

Licenses are digital goods that are delivered and activated immediately, so we strongly encourage using the free trial first — it runs the exact same plugin you'd purchase, on your own site, with your own provider. If it works during the trial, it works after purchase.

2. When you're entitled to a refund

• You were charged more than once for the same purchase.
• You bought the wrong product (e.g. Plugin when you meant Bundle) — we'll switch it or refund the difference.
• A verifiable technical fault in the plugin prevents it from working on a standard WordPress + WooCommerce setup, and our support can't resolve it within a reasonable time. Report it within 14 days of purchase.
• Credit packs: unused credits are refundable within 14 days of purchase.

3. When a refund isn't available

• You changed your mind after the license was activated on a domain — that's what the free trial is for.
• Credits that have already been consumed by lookups (the cost is incurred the moment a lookup runs).
• Problems caused by your own SMM provider (undelivered panel orders, provider balance issues) — the provider relationship and its costs are yours; the plugin only dispatches to it.
• Incompatibility with heavily customised setups, discontinued plugins or hosting that blocks outbound API calls — we'll always try to help first, but we can't guarantee every environment.

4. Auto-refill credit subscriptions

If you use the optional credit auto-refill, you can cancel it at any time from your account — cancelling stops future top-ups immediately. Credit packs already delivered follow the credit rules above.

5. How to request a refund

Email us with the address you used at checkout and your order number. For technical-fault claims, include what happens, your WordPress + WooCommerce versions and any error message — we'll usually attempt a fix with you first, and refund if we can't make it work. Approved refunds go to the original payment method, typically appearing within 3–10 business days.

6. A note on chargebacks

Please contact us before opening a dispute with your bank — almost every issue is resolved faster by email. Chargebacks filed on delivered licenses or consumed credits are contested with our delivery and API logs.

7. Contact

Questions about a refund? Email us.